cannabisbusinessinsights.comAPRIL - JUNE 20238FIELD MANAGEMENT SERVICES (FSM)As the world navigates through the COVID19 pandemic, dealing with the complexities of Social Distancing and operating a business, the Field Management Services (FSM) topic has become increasingly important. Having a robust set of solutions that allows you to deliver product and services to Customers while most of the country continues to stay in quarantine has become table stakes. Whether you have a product being delivered to your doorstep, an online order being picked up at curbside or you're requesting for a service technician for your home appliances, you're interacting with some form of a Field Management Services Platform.What is FSM?In a sense, it's the technology platform that runs the engine to connect Orders and Service Request platforms to the people who fulfill them. Everything from assigning work orders to your workforce to dispatching, scheduling, and tracking inventory or people can be done by an FSM tool.The best part of most FSM tools is the rich data and analytics that they provide for you to determine where and what you can optimize in your Workforce Structure to service your customers or how to connect demand information to supply. They allow you to plan your workforce capacity by day, by hour, by specialty of job, by job duration, and in some cases, availability of certain components need to get the job done.The FSM tool can also be used to locate your assets such as Trucks & Tools or manage tasks such as Invoicing, Accounting, Service Order processing. Where have I seen it work well?When I was a CTO at Sears Home Services, we had 7000 Appliance Repair Technicians, Nationally, on our payroll that we managed through an FSM Tool. Additionally, we had another 3000 Technicians that were available through our contractor network. We've used both Service Max and CLICK at Sears Home Services through the years and these tools allowed us to Schedule, Route, and Dispatch (SRD) support to our Technicians. The tools allowed identify By Mo Dastagir, Chief Information Officer, Cresco LabsMo DastagirIN MY OPINION
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