When cannabis retail first emerged, it came under intense scrutiny.
Public scepticism, unfamiliarity with the product, and stringent regulations created a perception that dispensaries needed extreme security—think surveillance towers and reinforced vaults. In those early days, many businesses implemented heavy-handed security measures that made spaces feel intimidating rather than inviting.
But as the industry has matured and become more mainstream, the narrative has shifted.
Security is still non-negotiable, but today’s cannabis consumers expect more—they value professionalism, comfort, and trust. Modern dispensaries must balance safety with warmth, creating spaces where customers feel secure and at ease.
That’s where CLG & Associates enters the picture.
Founded by three retired Maryland law enforcement professionals with diverse experience in investigations, narcotics, and leadership, CLG & Associates was purpose-built for the cannabis industry. From the outset, the company focused on delivering tailored security solutions—not generic packages—to an industry growing fast and facing constant regulatory change.
“Rather than taking a one-size-fits-all approach, we work hand-in-hand with dispensary operators to understand their unique environments, operations, and brand identities. The process doesn’t begin with a proposal—it begins with a conversation,” says Ismael Vincent Canales, president and CEO.
The CLG team visits the client’s location for a detailed consultation. This includes evaluating crime data, foot traffic patterns, infrastructure, and internal workflows. The company asks the right questions: Is the area high-risk or low-risk? Is access to the facility controlled? What kind of customer experience is the brand aiming for?
Canales explains that some clients prefer a visible deterrent, such as armed guards in uniform, while others opt for a concierge-style presence that helps put customers at ease. The team listens, offers guidance, and customizes the service to meet each client’s specific needs.
Holistic, Evolving Solutions
Security isn’t static, and CLG doesn’t treat it that way. Post orders and strategies are designed to evolve as the business grows and risks shift. The company schedules regular reviews at 30, 60, and 365-day intervals to adapt to changes in traffic, operations, and regulations. Guards are cross-trained in vigilance, de-escalation, and customer service.
Technology is another significant component. CLG helps implement integrated systems—camera coverage, access controls, and workflow monitoring—ensuring they support security and compliance.
For example, one of CLG’s earliest clients started with a basic setup—some cameras, a loosely defined guard post, and minimal security planning. As the business grew, cracks appeared: increased incidents, slower workflows, and customer dissatisfaction.
CLG stepped in to reassess. The dispensary saw measurable improvements after reworking the camera layout, adjusting guard posture, and refining access control procedures. Incident rates dropped, operations flowed more smoothly, and customer reviews praised the space for being secure and friendly.
More Than a Vendor—A Trusted Partner
CLG & Associates positions itself as part of the client’s team. That means embracing feedback, whether it’s about guard demeanor, shift logistics, or technology performance.
Canales emphasizes the importance of constant communication, noting that it is addressed immediately if something isn’t working. The focus is on preventing losses and protecting brands, culture, and relationships.
As the cannabis industry continues to evolve—with recreational markets opening, compliance frameworks shifting, and customer expectations rising—CLG remains committed to balancing vigilance with warmth and strength with flexibility. What the company offers isn’t just security—it’s a long-term partnership, trusted expertise, and the peace of mind that your business is safe, compliant, and welcoming.
Public scepticism, unfamiliarity with the product, and stringent regulations created a perception that dispensaries needed extreme security—think surveillance towers and reinforced vaults. In those early days, many businesses implemented heavy-handed security measures that made spaces feel intimidating rather than inviting.
But as the industry has matured and become more mainstream, the narrative has shifted.
Security is still non-negotiable, but today’s cannabis consumers expect more—they value professionalism, comfort, and trust. Modern dispensaries must balance safety with warmth, creating spaces where customers feel secure and at ease.
That’s where CLG & Associates enters the picture.
Founded by three retired Maryland law enforcement professionals with diverse experience in investigations, narcotics, and leadership, CLG & Associates was purpose-built for the cannabis industry. From the outset, the company focused on delivering tailored security solutions—not generic packages—to an industry growing fast and facing constant regulatory change.
“Rather than taking a one-size-fits-all approach, we work hand-in-hand with dispensary operators to understand their unique environments, operations, and brand identities. The process doesn’t begin with a proposal—it begins with a conversation,” says Ismael Vincent Canales, president and CEO.
The CLG team visits the client’s location for a detailed consultation. This includes evaluating crime data, foot traffic patterns, infrastructure, and internal workflows. The company asks the right questions: Is the area high-risk or low-risk? Is access to the facility controlled? What kind of customer experience is the brand aiming for?
-
Rather than taking a one-size-fits-all approach, we work hand-in-hand with dispensary operators to understand their unique environments, operations, and brand identities. The process doesn’t begin with a proposal—it begins with a conversation
Canales explains that some clients prefer a visible deterrent, such as armed guards in uniform, while others opt for a concierge-style presence that helps put customers at ease. The team listens, offers guidance, and customizes the service to meet each client’s specific needs.
Holistic, Evolving Solutions
Security isn’t static, and CLG doesn’t treat it that way. Post orders and strategies are designed to evolve as the business grows and risks shift. The company schedules regular reviews at 30, 60, and 365-day intervals to adapt to changes in traffic, operations, and regulations. Guards are cross-trained in vigilance, de-escalation, and customer service.
Technology is another significant component. CLG helps implement integrated systems—camera coverage, access controls, and workflow monitoring—ensuring they support security and compliance.
For example, one of CLG’s earliest clients started with a basic setup—some cameras, a loosely defined guard post, and minimal security planning. As the business grew, cracks appeared: increased incidents, slower workflows, and customer dissatisfaction.
CLG stepped in to reassess. The dispensary saw measurable improvements after reworking the camera layout, adjusting guard posture, and refining access control procedures. Incident rates dropped, operations flowed more smoothly, and customer reviews praised the space for being secure and friendly.
More Than a Vendor—A Trusted Partner
CLG & Associates positions itself as part of the client’s team. That means embracing feedback, whether it’s about guard demeanor, shift logistics, or technology performance.
Canales emphasizes the importance of constant communication, noting that it is addressed immediately if something isn’t working. The focus is on preventing losses and protecting brands, culture, and relationships.
As the cannabis industry continues to evolve—with recreational markets opening, compliance frameworks shifting, and customer expectations rising—CLG remains committed to balancing vigilance with warmth and strength with flexibility. What the company offers isn’t just security—it’s a long-term partnership, trusted expertise, and the peace of mind that your business is safe, compliant, and welcoming.
Company : CLG & Associates
Headquarters :
. ManagementJesse Stewart, Director of Operations; Ismael Vincent Canales, President, CEO; Jerry Moore, Vice President, COO
Thank you for Subscribing to Cannabis Business Insights Weekly Brief
