The cannabis industry has faced its share of challenges since the legalization of recreational marijuana, and the subsequent transportation sector has been no exception. Many companies that produce and grow the product are not given nor have the specific training and knowledge required for the unique needs of cannabis transport. This knowledge gap has led to incidents like delayed shipments, mishandled products, and even lost cargo.
That’s where Kanalink has emerged as a trusted name for cannabis-exclusive transportation services. While many transportation companies in Canada offer general services, Kanalink focuses solely on cannabis, a distinction that sets them apart.
The company has become a leader in navigating the unique challenges of transporting cannabis, whether it’s across Canada or internationally.
“Our expertise begins and ends with cannabis,” says Katherine Kruger, the CEO and Director. “That’s why producers and retailers rely on us for secure, specialized transport.”
Kanalink’s commitment to cannabis is reflected in the specialization and depth of understanding it brings to every shipment. Cannabis is a highly regulated, time-sensitive, and temperature-sensitive commodity, which means the risks of mishandling are high. Kruger explains that many of their clients initially approach Kanalink because they’re unsure of who to trust with their valuable shipments.
Personal Touch to Build Custom Solutions
To address these challenges, the company takes a hands-on approach, tailoring logistics solutions for each client. Rather than treating cannabis as just another commodity the team works closely with growers, processors, and retailers to understand their unique needs. This allows Kanalink to design shipping protocols that prevent delays, temperature breaches, or lost cargo—issues that often arise when knowledge of the commodity is not taken with care and proper communication. When clients come to Kanalink, Kruger’s first priority is to understand their needs thoroughly.
“It all starts with a conversation,” she explains.
“When a new client reaches out, I don’t just rely on email communication. A phone call to understand their specific requirements is how I like to approach the start of each relationship. Each cannabis company is unique, whether it’s a larger producer, micro grower or a family-owned business, everyone’s shipping needs can vary greatly.”
This personal approach allows Kanalink to build custom solutions for each client, ensuring that they receive the exact service required for their specific situation. From understanding the volume of the product to knowing the intricacies of the location and type of shipment, the company’s approach ensures no detail is overlooked.
More than Just Shipping
Kanalink does more than move cannabis—it protects it. With ground and air transport, regulatory guidance, and end-to-end cargo insurance worldwide, the company keeps high-value shipments secure at every step.
Kruger emphasizes the importance of having the right insurance coverage for cannabis shipments. When she first stepped into the cannabis transportation space, she quickly saw a blind spot: most clients had little understanding of cargo insurance. Many would secure their license from Health Canada, only to find themselves unprepared for the risks of moving product. To close that gap, she began working hand-in-hand with insurance providers, helping clients see why coverage mattered.
“Standard carrier insurance, which typically covers two dollars per pound, doesn’t work for cannabis because of its high value,” she explains. “We’ve worked hard to connect with insurance companies that understand the unique risks and requirements of cannabis shipping.”
The insurance issue is one that many clients initially overlook. Many people don’t realize the value of proper insurance until something goes wrong. It’s comparable to car or home insurance, rarely considered until required, yet indispensable when the moment arrives. Kanalink ensures that its clients understand the importance of having comprehensive coverage, especially when dealing with such a valuable product.
Its proactive approach to educating clients on insurance has been a key factor in the company’s continued success. Today, more than 90 percent of Kanalink’s customers choose to insure their shipments—a shift that reflects both education and trust.
Always Available, Always Reliable
One of the standout features of Kanalink’s service is its commitment to being available to its clients at all times. Unlike larger corporate companies that operate on traditional business hours, Kanalink’s team is ready to assist at any time of day or night.
“We’re not an eight-to-four, nine-to-five company,” says Kruger. “We understand that our clients need assistance at all hours. Whether it’s 10 PM or 4 AM, we’re here to help. That’s one of the reasons our clients keep coming back. We’re always there when they need us.”
This level of dedication to customer service has earned Kanalink a reputation for reliability. Even in the face of challenges, Kruger and her team go above and beyond to ensure that shipments are handled efficiently and securely.
Last-minute shipments, urgent questions, or late-night updates are all part of the job at Kanalink. No matter the hour, the team makes sure clients are informed. Unlike larger carriers that might push inquiries to the next business day, Kanalink treats communication as a priority, ensuring clients get the clarity exactly when they need it. This dedication to constant availability has earned Kanalink a reputation for reliability. Last-minute shipments, urgent updates, or unexpected problems are all handled with transparency and speed, ensuring clients like PURPLEFARM can stay focused on cultivation, not logistics.
A Commitment to Constant Learning and Improvement
The cannabis transportation landscape is continually evolving, and Kanalink’s success can be attributed to its ability to adapt and stay ahead of changes in the industry. Kruger emphasizes the importance of continuous education, not only for her team but also for the clients they serve.
“Cannabis is a new industry, and the regulations are always changing,” she says. “I make sure I stay up-to-date with every change, whether it’s in Canada, or internationally. It’s not just about knowing what’s happening today but also understanding why those changes are happening. That way, we can better serve our clients.”
For Kruger, learning extends beyond just regulatory changes. Kanalink takes a holistic approach to understanding the entire cannabis transportation process. The company doesn’t simply book shipments; the goal is to comprehend every step, from cultivation to delivery. Whether transporting dried flower, fresh frozen, cannabis clones or edibles, Kanalink ensures that it has all the necessary knowledge to handle each shipment properly and efficiently.
This commitment to education extends to the clients as well. The company values the opportunity to learn from its clients, whether it's about specific growing methods or the handling of different cannabis products. By taking the time to exchange knowledge, both sides benefit, and it's this continuous flow of information that helps the company grow and improve its services.
Learning from Real-World Experiences
Kanalink’s commitment to proactive service and insurance proved to be critical during a 2024 incident involving a lost load that was double-brokered without authorization. Thanks to Kanalink’s tailored insurance and timely communication, the client—PURPLEFARM—was fully reimbursed for their lost shipment.
“If we hadn’t been properly covered, the loss would have been catastrophic,” says Mitchell Alswiti, CEO and Founder of PURPLEFARM. “Every shipment represents years of work— genetics, cultivation, and compliance. Protecting that value is non-negotiable for us.”
For PURPLEFARM, the experience reaffirmed the importance of partnering with specialists who understand the industry’s unique risks.
“Cultivation doesn’t end in the grow room,” adds Cliff Hansen, Director of Logistics at PURPLEFARM. “Every step after harvest impacts the quality that reaches the customer. Kanalink helps us extend our care and precision all the way to the final destination.”
Despite the setback, PURPLEFARM remained loyal to Kanalink, and today counts them as one of their most trusted partners. The incident transformed a challenge into a stronger, long-term relationship.
This example further proves the importance of working with experienced partners including your insurance broker. PURPLEFARM has since grown into one of Kanalink’s largest accounts—proof that transparency and exceptional customer care can transform challenges into opportunities.
Positioned to Continue Leading
With the global cannabis market expanding rapidly, Kanalink is poised to lead the sector’s evolution. Their deep expertise, client-first approach, and unwavering integrity have set a new standard for cannabis transportation excellence.
“Kanalink isn’t just keeping pace with change—we’re shaping the future of cannabis logistics,” Kruger concludes. “Through continuous learning and innovation, we ensure our clients’ success today and tomorrow.”
There are unique risks with shipping on a global basis considering Cannabis is still an illegal product in many parts of the world. Having proactive discussion with Kanalink and its partners will help guide clients through the challenges that are faced with international transits. Coming up with a thoughtful plan that helps to mitigate, avoid and transfer risk is an imperative part of the international transit process. Becoming educated on the risk that one must retain is also important to understand.
As Kanalink continues to lead the way in cannabis transportation, Kruger is optimistic about the future. With the global cannabis market expanding, there are new opportunities for international shipments. The company has firmly established itself as both a guide and an innovator. With its deep expertise and proactive approach, the company isn’t just keeping up with the evolving landscape of cannabis logistics—it’s actively shaping the future of the market. Kanalink’s commitment to continuous learning, adaptation, and leading with integrity ensures that it will remain at the forefront, setting the standard for excellence in cannabis transportation for years to come.
That’s where Kanalink has emerged as a trusted name for cannabis-exclusive transportation services. While many transportation companies in Canada offer general services, Kanalink focuses solely on cannabis, a distinction that sets them apart.
The company has become a leader in navigating the unique challenges of transporting cannabis, whether it’s across Canada or internationally.
“Our expertise begins and ends with cannabis,” says Katherine Kruger, the CEO and Director. “That’s why producers and retailers rely on us for secure, specialized transport.”Kanalink’s commitment to cannabis is reflected in the specialization and depth of understanding it brings to every shipment. Cannabis is a highly regulated, time-sensitive, and temperature-sensitive commodity, which means the risks of mishandling are high. Kruger explains that many of their clients initially approach Kanalink because they’re unsure of who to trust with their valuable shipments.
Personal Touch to Build Custom Solutions
To address these challenges, the company takes a hands-on approach, tailoring logistics solutions for each client. Rather than treating cannabis as just another commodity the team works closely with growers, processors, and retailers to understand their unique needs. This allows Kanalink to design shipping protocols that prevent delays, temperature breaches, or lost cargo—issues that often arise when knowledge of the commodity is not taken with care and proper communication. When clients come to Kanalink, Kruger’s first priority is to understand their needs thoroughly.
We’ve worked hard to connect with insurance companies that understand the unique risks and requirements of cannabis shipping
“When a new client reaches out, I don’t just rely on email communication. A phone call to understand their specific requirements is how I like to approach the start of each relationship. Each cannabis company is unique, whether it’s a larger producer, micro grower or a family-owned business, everyone’s shipping needs can vary greatly.”
This personal approach allows Kanalink to build custom solutions for each client, ensuring that they receive the exact service required for their specific situation. From understanding the volume of the product to knowing the intricacies of the location and type of shipment, the company’s approach ensures no detail is overlooked.
More than Just Shipping
Kanalink does more than move cannabis—it protects it. With ground and air transport, regulatory guidance, and end-to-end cargo insurance worldwide, the company keeps high-value shipments secure at every step.
Kruger emphasizes the importance of having the right insurance coverage for cannabis shipments. When she first stepped into the cannabis transportation space, she quickly saw a blind spot: most clients had little understanding of cargo insurance. Many would secure their license from Health Canada, only to find themselves unprepared for the risks of moving product. To close that gap, she began working hand-in-hand with insurance providers, helping clients see why coverage mattered.
“Standard carrier insurance, which typically covers two dollars per pound, doesn’t work for cannabis because of its high value,” she explains. “We’ve worked hard to connect with insurance companies that understand the unique risks and requirements of cannabis shipping.”
The insurance issue is one that many clients initially overlook. Many people don’t realize the value of proper insurance until something goes wrong. It’s comparable to car or home insurance, rarely considered until required, yet indispensable when the moment arrives. Kanalink ensures that its clients understand the importance of having comprehensive coverage, especially when dealing with such a valuable product.
Its proactive approach to educating clients on insurance has been a key factor in the company’s continued success. Today, more than 90 percent of Kanalink’s customers choose to insure their shipments—a shift that reflects both education and trust.
Always Available, Always Reliable
One of the standout features of Kanalink’s service is its commitment to being available to its clients at all times. Unlike larger corporate companies that operate on traditional business hours, Kanalink’s team is ready to assist at any time of day or night.
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Our expertise begins and ends with cannabis. That’s why producers and retailers rely on us for secure, specialized transport
“We’re not an eight-to-four, nine-to-five company,” says Kruger. “We understand that our clients need assistance at all hours. Whether it’s 10 PM or 4 AM, we’re here to help. That’s one of the reasons our clients keep coming back. We’re always there when they need us.”
This level of dedication to customer service has earned Kanalink a reputation for reliability. Even in the face of challenges, Kruger and her team go above and beyond to ensure that shipments are handled efficiently and securely.
Last-minute shipments, urgent questions, or late-night updates are all part of the job at Kanalink. No matter the hour, the team makes sure clients are informed. Unlike larger carriers that might push inquiries to the next business day, Kanalink treats communication as a priority, ensuring clients get the clarity exactly when they need it. This dedication to constant availability has earned Kanalink a reputation for reliability. Last-minute shipments, urgent updates, or unexpected problems are all handled with transparency and speed, ensuring clients like PURPLEFARM can stay focused on cultivation, not logistics.A Commitment to Constant Learning and Improvement
The cannabis transportation landscape is continually evolving, and Kanalink’s success can be attributed to its ability to adapt and stay ahead of changes in the industry. Kruger emphasizes the importance of continuous education, not only for her team but also for the clients they serve.
“Cannabis is a new industry, and the regulations are always changing,” she says. “I make sure I stay up-to-date with every change, whether it’s in Canada, or internationally. It’s not just about knowing what’s happening today but also understanding why those changes are happening. That way, we can better serve our clients.”
For Kruger, learning extends beyond just regulatory changes. Kanalink takes a holistic approach to understanding the entire cannabis transportation process. The company doesn’t simply book shipments; the goal is to comprehend every step, from cultivation to delivery. Whether transporting dried flower, fresh frozen, cannabis clones or edibles, Kanalink ensures that it has all the necessary knowledge to handle each shipment properly and efficiently.
This commitment to education extends to the clients as well. The company values the opportunity to learn from its clients, whether it's about specific growing methods or the handling of different cannabis products. By taking the time to exchange knowledge, both sides benefit, and it's this continuous flow of information that helps the company grow and improve its services.
Learning from Real-World Experiences
Kanalink’s commitment to proactive service and insurance proved to be critical during a 2024 incident involving a lost load that was double-brokered without authorization. Thanks to Kanalink’s tailored insurance and timely communication, the client—PURPLEFARM—was fully reimbursed for their lost shipment.“If we hadn’t been properly covered, the loss would have been catastrophic,” says Mitchell Alswiti, CEO and Founder of PURPLEFARM. “Every shipment represents years of work— genetics, cultivation, and compliance. Protecting that value is non-negotiable for us.”
For PURPLEFARM, the experience reaffirmed the importance of partnering with specialists who understand the industry’s unique risks.
“Cultivation doesn’t end in the grow room,” adds Cliff Hansen, Director of Logistics at PURPLEFARM. “Every step after harvest impacts the quality that reaches the customer. Kanalink helps us extend our care and precision all the way to the final destination.”
Despite the setback, PURPLEFARM remained loyal to Kanalink, and today counts them as one of their most trusted partners. The incident transformed a challenge into a stronger, long-term relationship.
This example further proves the importance of working with experienced partners including your insurance broker. PURPLEFARM has since grown into one of Kanalink’s largest accounts—proof that transparency and exceptional customer care can transform challenges into opportunities.
Positioned to Continue Leading
With the global cannabis market expanding rapidly, Kanalink is poised to lead the sector’s evolution. Their deep expertise, client-first approach, and unwavering integrity have set a new standard for cannabis transportation excellence.
“Kanalink isn’t just keeping pace with change—we’re shaping the future of cannabis logistics,” Kruger concludes. “Through continuous learning and innovation, we ensure our clients’ success today and tomorrow.”
There are unique risks with shipping on a global basis considering Cannabis is still an illegal product in many parts of the world. Having proactive discussion with Kanalink and its partners will help guide clients through the challenges that are faced with international transits. Coming up with a thoughtful plan that helps to mitigate, avoid and transfer risk is an imperative part of the international transit process. Becoming educated on the risk that one must retain is also important to understand.
As Kanalink continues to lead the way in cannabis transportation, Kruger is optimistic about the future. With the global cannabis market expanding, there are new opportunities for international shipments. The company has firmly established itself as both a guide and an innovator. With its deep expertise and proactive approach, the company isn’t just keeping up with the evolving landscape of cannabis logistics—it’s actively shaping the future of the market. Kanalink’s commitment to continuous learning, adaptation, and leading with integrity ensures that it will remain at the forefront, setting the standard for excellence in cannabis transportation for years to come.
